Enbytes LLC ("The Fivve," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through thefivve.com and related The Fivve application interfaces (collectively, the "Services").
1. Scope
This Privacy Policy applies to personal information we collect through the Services, including when you:
- visit our website or app interfaces;
- make a purchase;
- sign up for newsletters or promotional communications;
- contact support;
- submit social handles or wallet information;
- interact with community or access-related features.
2. Categories of Personal Information We Collect
Depending on how you use the Services, we may collect the following categories of personal information:
A. Identifiers and Contact Information
- full name;
- email address;
- billing address;
- social media or community handles.
B. Wallet and Blockchain-Related Information
- wallet address you choose to provide;
- transaction-related metadata associated with your interaction with the Services.
C. Internet and Device Information
- IP address;
- browser type;
- operating system;
- device information;
- log data;
- approximate geolocation derived from IP;
- pages viewed, timestamps, and usage analytics.
D. Purchase and Support Information
- order history;
- payment status and limited transaction references provided by payment partners;
- support requests, messages, and related records.
E. Cookie and Tracking Data
- cookie identifiers;
- session data;
- analytics and preference information.
We do not intentionally collect personal information from children under 18.
3. Sources of Personal Information
We collect personal information:
- directly from you;
- automatically when you use the Services;
- from payment processors and service providers involved in checkout, hosting, analytics, fraud prevention, or customer support;
- from public blockchain data if you provide or use a wallet address with the Services.
4. How We Use Personal Information
We may use personal information to:
- provide, operate, maintain, and improve the Services;
- process purchases and manage customer support;
- deliver NFTs and related access features;
- communicate with you about transactions, support, updates, drops, and account-related matters;
- send newsletters or promotional emails if you opt in;
- detect, investigate, prevent, or address fraud, abuse, security incidents, suspicious activity, or unlawful conduct;
- enforce our Terms of Service and compliance policies;
- maintain records and internal reporting;
- comply with legal obligations and respond to lawful requests;
- protect the rights, safety, and integrity of our users, the Services, and our business.
5. Legal Bases and Consent
Where required by applicable law, we process personal information based on one or more of the following:
- your consent;
- performance of a contract;
- our legitimate interests in operating and securing the Services;
- compliance with legal obligations.
Where we rely on consent, you may withdraw consent as permitted by law.
6. How We Share Personal Information
We may share personal information with the following categories of third parties:
- payment processors and checkout service providers;
- hosting, infrastructure, analytics, and security vendors;
- customer support, communications, and email service providers;
- professional advisors such as lawyers, auditors, and insurers;
- law enforcement, regulators, courts, or government authorities when required by law or reasonably necessary to protect rights and safety;
- acquirers, investors, successors, or counterparties in connection with a merger, financing, acquisition, reorganization, or asset sale.
We do not sell your personal information for money.
We do not currently operate a user-to-user resale marketplace through the Services.
7. Cookies and Similar Technologies
We use cookies and similar technologies as described in our Cookie Policy.
8. Marketing Communications
If you opt in, we may send newsletters, updates, promotions, or marketing emails. You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us at support@thefivve.com.
We may still send you non-marketing messages related to transactions, support, policy updates, security issues, or service administration.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- provide the Services;
- complete transactions;
- maintain business and compliance records;
- resolve disputes;
- enforce agreements;
- comply with legal obligations.
Retention periods may vary depending on the nature of the data and the purpose for which it was collected.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International Users
The Services may be accessed from jurisdictions outside the United States. By using the Services and providing personal information, you understand that your information may be processed in the United States or other jurisdictions where our service providers operate, subject to applicable law.
12. Your Privacy Rights
Subject to applicable law and verification of your request, you may have the right to:
- confirm whether we process your personal information;
- access your personal information;
- correct inaccurate personal information;
- request deletion of personal information;
- obtain a portable copy of certain personal information;
- request a list of categories of third parties with whom we share personal information;
- opt out of certain uses of personal information, where applicable.
To submit a request, contact support@thefivve.com with the subject line Privacy Request.
We may need to verify your identity before completing your request.
13. Appeals
If we deny your privacy request, you may appeal by emailing legal@thefivve.com with the subject line Privacy Appeal within a reasonable time after receiving our decision.
14. Response Timing
We aim to respond to verified privacy requests within the time required by applicable law. In some cases, we may need additional time if permitted by law and if the request is complex or numerous.
15. Do Not Track Signals
At this time, our Services do not respond to browser-based "Do Not Track" signals in a uniform way because there is no universally accepted technical standard for doing so.
16. Whether Other Parties May Collect Information Across Sites
Certain third-party providers, such as analytics, hosting, security, or embedded-service providers, may collect information about your online activities over time and across different websites or services when you use our Services, subject to their own privacy policies.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will revise the "Last Updated" date and may provide notice by posting the updated policy on the Services or by other appropriate means.
18. Contact Us
Support / Privacy Requests: support@thefivve.com
Legal / Appeals: legal@thefivve.com
Mailing Address: Enbytes LLC, 10825 Devontree Drive, Haslet, Texas 76052